What Information We Collect

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When you contact us:

• Name and company name
• Email and phone number
• Project details and budget

When you become a client:

• Billing information (processed securely through Stripe/PayPal)
• Business address
• Project files and brand materials you provide

When you visit our website:

• IP address and browser type
• Pages visited
• Location (city/country)
• We use cookies and Google Analytics to improve our site

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How We Use Your Information

To deliver your project:

• Process quotes and invoices
• Create your branding, logo, or website
• Communicate updates
• Provide support

To improve our business:

• Analyze website traffic
• Improve our services
• With your consent: send occasional emails, display your work in our portfolio

You can opt out of marketing emails anytime.

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How We Protect Your Information

• SSL encryption for all data
• Secure cloud storage
• Restricted team access
• Regular security updates
• If there's a breach, we'll notify you within 72 hours

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Who We Share Information With

We DO NOT sell your information. Ever.

We may share with:

• Payment processors (Stripe, PayPal)
• Email providers
• Cloud storage (for file delivery)
• Google Analytics
• When required by law

For portfolio display:

• We may show your completed work publicly
• We'll use your company name and logo
• You can request removal anytime
• Confidential projects are excluded

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How Long We Keep Your Information

• Active projects: 7 years (legal/tax requirements)
• Former clients: 7 years for project files, 3 years for contact info
• Prospective clients: 2 years
• Portfolio work: Indefinitely (unless you request removal)

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Your Rights

You can:

• Request a copy of your data (we'll provide within 30 days)
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing emails
• Revoke portfolio display consent

Contact us:

• Email: hello@atthelab.ca

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Cookies

We use cookies for:

• Essential site functions
• Google Analytics (website traffic)
• Marketing tracking (if applicable)

You can disable cookies in your browser settings.

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Canadian Privacy Compliance (PIPEDA)

As a Canadian company, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act).

Your rights under Canadian law:

• Access your personal information
• Challenge accuracy
• Request corrections
• File complaints with the Privacy Commissioner of Canada

To file a complaint:

• Office of the Privacy Commissioner of Canada
• Website: priv.gc.ca
• Phone: 1-800-282-1376

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Updates to This Policy

We may update this policy. Changes will be posted here with a new "Last Updated" date. Material changes will be emailed to active clients.

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Contact Us

Privacy questions?

Email: hello@atthelab.ca

Response time: Within 5 business days

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Simple Summary

• We collect: Only what's needed to deliver your project
• We use it for: Your project, support, and improvements
• We protect it: With industry-standard security
• You control it: Full access and deletion rights
• We don't: Sell your data to anyone

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